Effective Date: August 20, 2026
At Ecom Harbour, we provide digital services including website design and development, branding, creative design, and other digital solutions. Because our services involve customized work and digital deliverables, our refund and cancellation terms are based on the nature and stage of each project.
Before starting a project, the client and Ecom Harbour will agree on the scope of work, deliverables, estimated timeline, and applicable fees.
Depending on the project, payments may be collected as an upfront deposit, milestone payments, or full payment in advance.
Payments made for a project are applied toward the agreed services and resources required to complete the project.
If a client requests cancellation before any project work has started, Ecom Harbour may provide a refund of the amount paid, subject to any applicable payment processing fees or other non-refundable costs.
The refund eligibility will be determined based on whether any work, third-party services, resources, or project preparation has already been undertaken.
Once work has commenced, payments are generally non-refundable, as time and resources have already been allocated to the project.
If a client cancels a project after work has started, Ecom Harbour may deduct the value of work already completed, along with any applicable third-party or non-refundable costs, before determining whether any remaining balance is eligible for refund.
For projects divided into milestones, payments relating to a milestone become non-refundable once the work associated with that milestone has commenced or been delivered.
Unused future milestones may be cancelled subject to the terms agreed for the project.
We provide revisions according to the scope agreed with the client.
A request for additional work or revisions outside the agreed scope may be treated as additional services and may incur additional charges.
A change of preference or direction after a design or deliverable has been approved does not automatically qualify for a refund.
Project timelines may be affected if the client does not provide required information, content, approvals, access, feedback, or other materials within the agreed timeframe.
Such delays do not automatically qualify the client for a refund.
If a delivered service does not substantially match the agreed project scope, the client should contact us so that we can review the issue and, where appropriate, make reasonable corrections or provide a suitable resolution.
Clients should report material issues within 7 days of delivery.
Projects may sometimes require third-party services, software, hosting, domains, plugins, APIs, stock assets, or other external resources.
Fees paid to third parties that are non-refundable are not refundable by Ecom Harbour.
Where a third-party service is purchased on behalf of the client, the applicable third-party terms and refund policy may also apply.
Where a refund is approved, it will normally be issued to the original payment method used by the customer.
Refund processing times may vary depending on the payment provider or financial institution.
Any applicable non-refundable payment processing fees or third-party costs may be deducted where permitted.
Once a digital service or agreed deliverable has been completed and provided to the client, the payment for that completed service is generally non-refundable.
This does not affect any rights the client may have under applicable consumer protection laws.
We encourage customers to contact Ecom Harbour first if they have an issue with a payment, service, or deliverable so that we can work toward a resolution.
We will review and respond to legitimate payment disputes in accordance with the applicable payment provider's procedures.
For refund or cancellation requests, please contact us through the contact information provided on our website.
When contacting us, please include your name, project details, payment information, and the reason for your request so that we can review the matter promptly.
Ecom Harbour
Website: www.ecomharbour.com